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Professional portrait of Ibrahim AlhefdhiProfessional portrait of Ibrahim Alhefdhi

Digital Services Delivery Manager based in Riyadh, Saudi Arabia

Ibrahim Alhefdhi

Digital Services Delivery Manager

Delivery leader translating stakeholder priorities into reliable national digital services across travel, security, notification, and GIS.

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  • Current Scope

    1 national system

  • Team

    8 people / 6 disciplines

  • Services

    8 web services / 10+ reports

  • Delivery

    30+ CRs in 2 months

About

Digital service delivery with measurable operational impact.

A progression from software development to leading multidisciplinary delivery across national travel, security, notification, and GIS platforms.

Digital Services Delivery Manager with 5+ years of experience delivering national-scale government platforms across travel, security, notification, and GIS. Progressed through three SDAIA roles from Software Developer to Technical Delivery Lead and Delivery Manager. Currently leads an 8-person multidisciplinary team across six disciplines for one large national system, eight web services, and 10+ operational reports.

I align cross-functional teams, a delivery vendor, and six stakeholder groups around clear priorities, accountable owners, transparent risk, and a dependable cadence for change, releases, incidents, cybersecurity, and service continuity.

I focus on measurable service outcomes: faster incident resolution, stronger security posture, shorter approval cycles, reliable releases, and delivery governance that gives stakeholders confidence.

Languages

Arabic
- Native
English
- Proficient

Outcome-led delivery

Translate stakeholder priorities into a governed backlog, accountable ownership, and practical release plans.

Operational resilience

Keep incidents, cybersecurity, continuity, risk, and release readiness visible in every delivery cycle.

Cross-functional alignment

Create clarity across delivery teams, vendors, business owners, governance forums, and executive stakeholders.

Delivery Approach

How I turn stakeholder priorities into dependable services.

A practical operating model for coordinating people, vendors, governance, change, releases, incidents, cybersecurity, and continuity.

01

Align the system

Turn requirements, risk, dependencies, and service obligations into shared priorities and accountable owners.

Six stakeholder groups, one vendor, five execution artifacts, and three weekly governance forums.

02

Govern the cadence

Coordinate change, releases, incidents, updates, reporting, and continuity as one connected delivery system.

Monthly platform updates, approximately 50 incident closures, three minor changes, and one significant release per month.

03

Improve the outcome

Use delivery data and risk-based capacity decisions to shorten cycle time, resolve incidents faster, and close security exposure.

30+ changes in two months, 30% faster incident resolution, and zero open VA findings.

Experience

Five-plus years across delivery, development, and operations.

Three progressively senior SDAIA roles, supported by mobile delivery, training, and entrepreneurial experience.

Digital Services Delivery Manager

Entry Points and Travel Systems Program - national digital services supporting secure and efficient travel operations.

Responsibilities

  • Lead an 8-person multidisciplinary team across six disciplines - business analysis, data analysis, system analysis, quality assurance, development, and incident support - for one large national system, eight web services, and 10+ operational reports.
  • Direct backlog priorities and coordinate one vendor plus six stakeholder groups, aligning decisions, risks, dependencies, and accountable owners.
  • Govern monthly Windows and Linux update cycles, approximately 50 incident closures per month, three minor changes per month, and one significant monthly release.
  • Convert stakeholder requirements into BRDs, backlog items, delivery priorities, change requests, and release plans while producing two weekly leadership reports and facilitating three weekly governance forums.
  • Coordinate change control, integrations and releases, user tickets, and critical incidents as four connected operational queues.

Achievements

  • Delivered 30+ change requests in two months, compared with approximately five per month previously.
  • Reduced incident resolution time by 30% and improved customer satisfaction.
  • Achieved zero open Vulnerability Assessment findings through risk-based remediation and capacity allocation.
National travel operationsDelivery governanceService continuityCybersecurityBacklog managementChange and release managementIncident managementExecutive reporting

Senior Front-End Mobile Developer

Asefnee and Paramedic applications integrated with the Saudi Red Crescent CAD environment.

Responsibilities

  • Delivered UX improvements and modernized front-end code to align the Paramedic application with updated usability and architecture standards.
  • Connected SDKs for three real-time communication channels: live chat, video, and voice.

Achievements

  • Closed 15+ penetration-test findings reported by the National Cybersecurity Authority, strengthening application security.
Emergency responseHealthcare operationsMobile securityCAD integrationFlutterDartSDK integrationMobile architecture

Technical Delivery Lead - Development and Operations

Security Initiatives Program - NABA national notification platform.

Responsibilities

  • Led two teams - development and operations - and coordinated QA, business analysis, development, and operations workstreams for one national notification platform.
  • Oversaw parallel operations for legacy and replacement systems while reverse-engineering and maintaining the legacy codebase after a three-year gap and resolving complex reporting queries.
  • Converted multi-stakeholder requirements into BRDs, user stories, priorities, and sprint plans while directing infrastructure scaling and legacy modernization.
  • Represented delivery progress, risks, and challenges in daily top-management meetings and coordinated cross-team sessions, meeting minutes, and status reports.
  • Applied GRC policies across two systems and directed delivery risk, cybersecurity compliance, and penetration-test remediation while partnering on legacy-platform switchover and failover.

Achievements

  • Secured approval for the new platform design within two months, compared with an approval cycle that typically exceeded six months.
  • Increased SMS delivery success by more than 15% and reduced web-service response time by more than three seconds.
National notificationDevelopment and operationsGRCBusiness continuityMicroservicesREST APIsSQLCI/CDDockerDisaster recovery

Software Developer

GISM and GISID programs - software development, business analysis, integration, and technical consulting.

Responsibilities

  • Built an end-to-end proof-of-concept government mobile application and integrated it with external-device SDKs, backend services, and related systems.
  • Worked directly with the Program Manager and engaged 10+ client stakeholders across GISM and GISID to capture requirements, map workflows, and author BRDs.
  • Coached three summer trainees and reviewed application code and UI/UX deliverables, providing practical technical guidance and quality feedback.
  • Documented legacy systems and partnered with vendors, Cybersecurity, and Enterprise Architecture teams to define target architecture and replacement solutions.
  • Applied fishbone root-cause analysis to recurring incidents, helped establish command rooms for multiple sectors, and supported disaster recovery, governance, and cybersecurity remediation.

Achievements

  • Contributed to modernization from VB.NET to C#.NET and from SOAP services to REST APIs.
  • Analyzed GISM workflows and reduced web-service response time by more than five seconds.
Government GISBusiness analysisLegacy modernizationIncident analysisJavaC#.NETREST APIsExternal-device SDKsTesting

Mobile Development Trainer (Part-Time)

Dart, Flutter, and Figma courses and hands-on workshops for aspiring mobile developers.

Responsibilities

  • Coach learners through practical exercises, application development, prototyping, and technical feedback.

Achievements

  • Trained 250+ learners, including more than 200 Flutter participants and more than 50 Figma participants.
Developer enablementTrainingMobile developmentDartFlutterFigmaWorkshop facilitation

Co-Founder & General Manager (Part-Time)

Bilingual childcare discovery, booking, and nursery-operations platform.

Responsibilities

  • Lead product strategy, operating model, roadmap, and end-to-end delivery across the parent iOS and Android application, nursery and administration web portals, and Firebase backend.
  • Direct delivery across nine capability areas: nursery onboarding, discovery, reservations, payments, refunds, settlements, notifications, analytics, and AI-assisted content.
  • Lead post-launch go-to-market activities and nursery partnership negotiations, including bilingual acquisition journeys, pricing and commission policies, payment and VAT/ZATCA processes, store readiness, and KPI frameworks.

Achievements

  • Progressed the venture from concept to market launch and established its multi-surface operating model.
Childcare technologyProduct strategyGo-to-marketOperationsiOSAndroidWeb portalsFirebaseAnalytics

Impact

Measured outcomes across change, incidents, security, and performance.

Selected results from national digital services, platform modernization, mobile security, and developer enablement.

0

Open VA findings

Achieved zero open Vulnerability Assessment findings through risk-based remediation and team-capacity allocation.

-30%

Incident resolution time

Reduced incident resolution time by 30% while coordinating four operational delivery queues.

30+

Change requests

Delivered more than 30 change requests in two months, up from approximately five per month.

2 mo

Design approval

Secured approval for a national platform design in two months versus a cycle that typically exceeded six months.

+15%

SMS delivery success

Improved national notification platform SMS delivery success by more than 15%.

250+

Developers enabled

Trained more than 250 learners through Dart, Flutter, and Figma courses and hands-on workshops.

Skills

Delivery leadership backed by technical depth.

Digital service delivery, governance, business analysis, and hands-on technology experience.

Delivery Leadership

Digital Service DeliveryProgram and Project DeliveryCross-Functional LeadershipStakeholder ManagementVendor CoordinationExecutive ReportingAgile Delivery

Delivery Governance

Backlog PrioritizationChange and Release ManagementRisk and Issue ManagementIncident and Critical-Incident ManagementBusiness ContinuityDisaster RecoveryCybersecurity Remediation

Business Analysis

Requirements ElicitationBRDUser StoriesProcess AnalysisSystem IntegrationDelivery Planning

Technology

FlutterDartJavaC#.NETSQLFirebaseREST APIsMicroservicesGitCI/CDDockerTesting

Projects

Project work with business and national-platform context.

Selected work framed by operational value, delivery role, technical leadership, and measurable impact.

National Travel Operations

Entry Points and Travel Systems Program

Problem
A high-stakes national service required faster change delivery, coordinated incident handling, visible ownership, and stronger vulnerability closure.
Decision
Grouped related requests, assigned accountable owners, aligned a vendor and six stakeholder groups, and governed four connected operational queues.
Outcome
More than 30 changes landed in two months, incident resolution became 30% faster, and the open VA queue reached zero.

National Notification

NABA National Notification Platform

Problem
The program needed a new platform design approved quickly while operating both legacy and replacement systems under GRC and continuity requirements.
Decision
Led development and operations as two coordinated teams, converted requirements into an executable backlog, and maintained clear executive risk reporting.
Outcome
Approval was secured within two months rather than the usual six-plus, alongside measurable gains in delivery success and response time.

Government GIS

GISM and GISID Programs

Problem
Legacy GIS services required clearer requirements, modern integration patterns, better incident analysis, and a target replacement architecture.
Decision
Mapped workflows with 10+ stakeholders, documented legacy systems, built an integrated mobile proof of concept, and used root-cause analysis on recurring incidents.
Outcome
Service response time dropped by more than five seconds and the programs gained concrete modernization and replacement pathways.

National Travel Operations

Entry Points and Travel Systems Program

National digital services supporting secure and efficient travel operations across one large system, eight web services, and 10+ operational reports.

Role
Digital Services Delivery Manager
Impact
Delivered 30+ change requests in two months, reduced incident resolution time by 30%, and achieved zero open VA findings.
Delivery governanceBacklog prioritizationChange and release managementIncident management

National Notification

NABA National Notification Platform

A national notification platform delivered through coordinated development, operations, QA, business analysis, governance, and continuity workstreams.

Role
Technical Delivery Lead - Development and Operations
Impact
Secured design approval in two months, increased SMS delivery success by more than 15%, and cut web-service response time by more than three seconds.
MicroservicesREST APIsSQLCI/CDDockerDisaster recovery

Government GIS

GISM and GISID Programs

Government GIS programs spanning software development, business analysis, system integration, legacy modernization, incident analysis, and technical consulting.

Role
Software Developer
Impact
Reduced GISM web-service response time by more than five seconds while supporting modernization from VB.NET and SOAP to C#.NET and REST.
JavaC#.NETREST APIsExternal-device SDKsTesting

Emergency Response

Asefnee and Paramedic Applications

Emergency-response mobile applications integrated with the Saudi Red Crescent CAD environment.

Role
Senior Front-End Mobile Developer
Impact
Closed 15+ NCA penetration-test findings, modernized the front end, and connected live chat, video, and voice SDKs.
FlutterDartMobile SDKsLive chatVideoVoice

Developer Enablement

Mobile Development Training

Dart, Flutter, and Figma courses and hands-on workshops for aspiring mobile developers.

Role
Mobile Development Trainer (Part-Time)
Impact
Trained 250+ learners, including more than 200 Flutter participants and more than 50 Figma participants.
DartFlutterFigmaWorkshop facilitation

Featured Venture

A bilingual childcare platform, from concept to market.

Co-founded and led from concept to market launch, KidoraX brings bilingual nursery discovery, comparison, booking, payments, and nursery operations into one connected product ecosystem.

Role
Co-Founder & General Manager (Part-Time)
Venture timeline
08/2022 - Present
Visit KidoraX

iOS + Android

One parent mobile experience

2

Nursery and administration portals

9

Connected product capability areas

Family journey

Nursery discovery and comparison, reservations, payments, refunds, and notifications across a bilingual mobile experience.

Nursery operations

Onboarding, booking management, settlements, analytics, and connected nursery and administration portals.

Go-to-market and governance

Nursery partnerships, pricing and commission models, payment and VAT/ZATCA processes, store readiness, and KPI frameworks.

Certificates

Professional certificates and education.

Formal education and verifiable professional credentials that support Ibrahim's technical leadership profile.

2018-2021

Bachelor of Computer Science

King Saud University, Riyadh

Graduated with GPA 4.70/5.

View certificate PDF

2023

Foundation Certificate in Business Analysis

Global Knowledge, Riyadh

Formal business analysis foundation training supporting BRD reviews, requirements analysis, and stakeholder translation.

View certificate

2021

Flutter & Dart - The Complete Guide, Arabic Edition

Udemy

Cross-platform mobile development training using Dart and Flutter.

View Udemy certificate

2020

Android Basics Nanodegree by Google

Udacity

Android fundamentals and mobile application development training.

View Udacity confirmation

Courses

Courses and workshops delivered.

Training delivery, course photos, participation evidence, and workshop highlights loaded from Firebase Storage when available.

Workshops and developer enablement

  • Trained 250+ learners through Dart, Flutter, and Figma courses and hands-on workshops.
  • Supported more than 200 Flutter participants through practical mobile development exercises.
  • Supported more than 50 Figma participants through prototyping exercises and technical feedback.
  • Delivered hands-on coaching across application development, prototyping, and UI-to-application implementation.

Gallery

Participation photos and supporting recognition.

A focused gallery for non-professional certificates, participation photos, workshop moments, and community recognition.

Contact

Let's connect around high-impact digital service delivery.

Open to delivery management, program delivery, service operations, transformation, and cross-functional leadership opportunities.

Contact MeView Projects

Email

eng.alhefdhiibrahim@gmail.com

LinkedIn

linkedin.com/in/ialhefdhi

Phone

+966 55 666 7411

Location

Riyadh, Saudi Arabia