Digital Service Delivery Lead based in Riyadh, Saudi Arabia

Ibrahim Alhefdhi

Digital Service Delivery Lead | Technical Delivery & Governance

Technical delivery and governance across national government digital services, combining software engineering, operational leadership, and service management.

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Current Scope
1 national system
Team
8 people / 6 disciplines
Services
8 web services / 10+ reports
Delivery
30+ CRs in 2 months

About

Digital service delivery with measurable operational impact.

A progression from software engineering into cross-functional technical delivery and governance across national travel, security, notification, and GIS platforms.

Development Team Lead specializing in national government digital services, with experience spanning software engineering, technical delivery, and operations. Leads an 8-person cross-functional team supporting one national government system, eight web services, and 10+ operational reports. Led team delivery of 30+ change requests in two months, reduced incident resolution time by 30%, achieved zero open Vulnerability Assessment findings, and holds ITIL Foundation, Version 5 certification.

I lead across business, data and systems analysis, development, quality assurance, and incident support, aligning one vendor and six stakeholder groups on delivery, microservice integrations, and backlog priorities.

My delivery approach combines ITIL-based change assessment, release governance, automated quality assurance, cybersecurity remediation, incident management, business continuity, and measurable service outcomes.

Languages

Arabic: - Native
English: - Proficient

Outcome-led delivery

Translate stakeholder priorities into a governed backlog, accountable ownership, and practical release plans.

Operational resilience

Keep incidents, cybersecurity, continuity, risk, and release readiness visible in every delivery cycle.

Cross-functional alignment

Create clarity across delivery teams, vendors, business owners, governance forums, and executive stakeholders.

Delivery Approach

How I turn stakeholder priorities into dependable services.

A practical operating model for coordinating people, vendors, governance, change, releases, incidents, cybersecurity, and continuity.

Align the system

Turn requirements, risk, dependencies, and service obligations into shared priorities and accountable owners.

An 8-person cross-functional team, six stakeholder groups, one vendor, and coordinated microservice integrations.

Govern the cadence

Coordinate change, releases, incidents, updates, reporting, and continuity as one connected delivery system.

Monthly platform updates, approximately 50 incident closures, three minor changes, and one significant release per month.

Improve the outcome

Use delivery data and risk-based capacity decisions to shorten cycle time, resolve incidents faster, and close security exposure.

30+ changes in two months, 30% faster incident resolution, and zero open VA findings.

Experience

Technical delivery, software engineering, and operations.

Three progressively senior SDAIA roles, supported by mobile development, training, and co-founder experience.

Development Team Lead | Digital Service Delivery

Entry Points and Travel Systems Program - national digital services supporting secure and efficient travel operations.

Responsibilities

Lead and coordinate an 8-person team spanning business, data, and systems analysis, development, quality assurance, and incident support for one national government system, eight web services, and 10+ operational reports.
Align one vendor and six stakeholder groups on delivery, microservice integrations, and backlog priorities. Built critical middleware using Java and Spring Boot.
Coordinate monthly Windows and Linux updates, three minor changes, and one significant release with development, QA, operations, and business stakeholders.
Guide stress testing with Apache JMeter and automated regression testing with Selenium and Java, ensuring new defects are covered to reduce recurrence after deployment.
Translate requirements into BRDs and release plans, prepare weekly delivery-performance reports for senior management, and apply ITIL principles through holistic change assessments and client involvement.
Provide temporary project-management cover, including budget-related responsibilities delegated by the Program Manager.

Achievements

Led delivery of 30+ change requests in two months, compared with approximately five per month previously.
Reduced incident resolution time by 30% while coordinating approximately 50 incident closures per month.
Achieved zero open Vulnerability Assessment findings through risk-based remediation planning and team allocation.
Coached two co-op trainees who built more than four web services and 100+ automated Postman test cases using Java, SOLID principles, and API testing.

National travel operationsDigital service deliveryDelivery governanceCybersecurity remediationJava / Spring BootApache JMeterSeleniumPostmanITIL

Senior Front-End Mobile Developer

Asefnee and Paramedic applications integrated with the Saudi Red Crescent CAD environment.

Responsibilities

Delivered UX improvements and modernized front-end code to align the Paramedic application with updated usability and architecture standards.
Connected SDKs for three real-time communication channels: live chat, video, and voice.

Achievements

Remediated 15+ findings from penetration tests conducted by a separate security team, reducing critical Vulnerability Assessment findings by 70%.

Emergency responseHealthcare operationsMobile securityCAD integrationFlutterDartSDK integrationMobile architecture

Technical Delivery Lead - Development and Operations

Security Initiatives Program - NABA national notification platform.

Responsibilities

Led development and operations teams for NABA, a Java/Spring Boot-based national notification platform using Docker, while coordinating QA, business analysis, releases, and production support.
Oversaw parallel operations for two systems, legacy and replacement, reverse-engineering the legacy codebase to support maintenance and resolve complex reporting queries.
Converted multi-stakeholder requirements into BRDs, user stories, priorities, and sprint plans while coordinating infrastructure scaling and legacy modernization.
Represented delivery progress, risks, and challenges in daily top-management meetings and coordinated cross-team sessions, meeting minutes, and status reports.
Applied GRC policies across two systems, coordinated cybersecurity and penetration-test remediation, and partnered with Business Continuity on disaster-recovery switchover and failover.

Achievements

Secured approval for the new platform design within two months, compared with an approval cycle that exceeded six months.
Increased SMS delivery success by more than 15% and reduced web-service response time by more than three seconds.

National notificationDevelopment and operationsGRCBusiness continuityJava / Spring BootDockerMicroservicesREST APIsDisaster recovery

Software Developer

GISM and GISID programs - software development, business analysis, integration, and technical consulting.

Responsibilities

Built an end-to-end government mobile application proof of concept integrating external-device SDKs, backend services, and related systems.
Collaborated with the Program Manager and 10+ clients on requirements engineering and BRD authoring.
Mentored two summer trainees, reviewed application code and UI/UX deliverables, contributed to test-case design, and documented legacy systems.
Supported GISM disaster recovery launch, governance, and cybersecurity initiatives.

Achievements

Contributed to modernization from VB.NET to C#/.NET and SOAP to REST APIs, improving readability and maintainability and reducing processing time by five seconds.
Reduced international-number handling errors by 95% using root-cause analysis, improving processing time by 0.3 ms.

Government GISBusiness analysisLegacy modernizationTechnical consultingC# / .NETREST APIsExternal-device SDKsTesting

Mobile Developer (Part-Time)

Production Flutter and Dart applications with payment, backend, and third-party integrations.

Responsibilities

Developed and deployed production Flutter/Dart applications, translating UI/UX designs into responsive, maintainable interfaces.
Integrated mobile front ends with REST APIs, backend services, and third-party SDKs.

Achievements

Implemented Moyasar SDK payments supporting Apple Pay, Mada, Visa, and American Express with a 98% payment success rate.

Mobile developmentDigital paymentsApplication deliveryFlutterDartREST APIsMoyasar SDK

Mobile Development Trainer (Part-Time)

Dart, Flutter, and Figma courses and hands-on workshops for aspiring mobile developers.

Responsibilities

Coach learners through practical exercises, application development, prototyping, and technical feedback.
Deliver occasional part-time courses once or twice annually, each lasting 10 working days with evening sessions from 4 p.m. to 9 p.m.

Achievements

Trained 250+ learners, including more than 200 Flutter participants and more than 50 Figma participants.

Developer enablementTrainingMobile developmentDartFlutterFigmaWorkshop facilitation

Co-Founder (Part-Time)

Bilingual childcare booking and operations platform.

Responsibilities

Co-founded KidoraX with a 25% equity stake, contributing hands-on development and coordinating the platform launch across the parent iOS/Android app, nursery and administration web portals, and Firebase backend.
Shape the product roadmap and prioritize requirements with co-founders for onboarding, reservations, payments, notifications, analytics, and operations while coordinating release readiness.
Contribute to marketing and post-launch nursery partnership discussions, coordinating onboarding plans, pricing, and payment workflows with co-founders.

Achievements

Coordinated the platform launch with co-founders across the mobile app, two web portals, and Firebase backend.

Childcare technologyProduct managementPartnershipsOperationsiOSAndroidWeb portalsFirebaseAnalytics

Impact

Measured outcomes across change, incidents, security, and performance.

Selected results from national digital services, platform modernization, mobile security, and developer enablement.

Open VA findings

Achieved zero open Vulnerability Assessment findings through risk-based remediation and team-capacity allocation.

-30%

Incident resolution time

Reduced incident resolution time by 30% while coordinating approximately 50 incident closures per month.

30+

Change requests

Delivered more than 30 change requests in two months, up from approximately five per month.

2 mo

Design approval

Secured approval for a national platform design in two months versus a cycle that typically exceeded six months.

+15%

SMS delivery success

Improved national notification platform SMS delivery success by more than 15%.

250+

Learners trained

Trained more than 250 learners through Dart, Flutter, and Figma courses and hands-on workshops.

Skills

Delivery leadership backed by technical depth.

Digital service delivery, governance, business analysis, and hands-on technology experience.

Delivery Leadership

Digital Service DeliveryProgram and Project DeliveryCross-Functional LeadershipStakeholder ManagementVendor CoordinationExecutive ReportingAgile DeliveryCoaching and MentoringProduct ManagementDelegated Budget SupportPenetration Test RemediationITIL FoundationCybersecurity RemediationDelivery Performance ReportingService-Level Agreement (SLA) Management

Delivery Governance

Backlog PrioritizationChange and Release ManagementRisk and Issue ManagementIncident and Critical-Incident ManagementBusiness ContinuityDisaster RecoveryCybersecurity Remediation

Business Analysis

Requirements ElicitationBRDUser StoriesProcess AnalysisSystem IntegrationDelivery Planning

Technology

FlutterDartJava / Spring BootC#.NETSQLFirebaseREST APIsMicroservicesGitDocker

Projects

Project work with business and national-platform context.

Selected work framed by operational value, delivery role, technical leadership, and measurable impact.

National Travel Operations

Entry Points and Travel Systems Program

Problem: A high-stakes national service required faster change delivery, coordinated incident handling, visible ownership, and stronger vulnerability closure.
Decision: Grouped related requests, set priorities, delegated clear ownership, aligned one vendor and six stakeholder groups, and strengthened release testing with JMeter and Selenium.
Outcome: More than 30 changes landed in two months, incident resolution became 30% faster, and the open VA queue reached zero.

National Notification

NABA National Notification Platform

Problem: The program needed a new platform design approved quickly while operating both legacy and replacement systems under GRC and continuity requirements.
Decision: Led development and operations as two coordinated teams, converted requirements into an executable backlog, and maintained clear executive risk reporting.
Outcome: Approval was secured within two months rather than the usual six-plus, alongside measurable gains in delivery success and response time.

Government GIS

GISM and GISID Programs

Problem: Legacy GIS services required clearer requirements, modern integration patterns, better incident analysis, and a target replacement architecture.
Decision: Worked with the Program Manager and 10+ clients on requirements and BRDs, documented legacy systems, built an integrated mobile proof of concept, and applied root-cause analysis.
Outcome: Processing time improved by five seconds, international-number handling errors fell by 95%, and the programs gained a clearer modernization path.

National Travel Operations

Entry Points and Travel Systems Program

National digital services supporting secure and efficient travel operations across one national government system, eight web services, and 10+ operational reports.

Role: Development Team Lead | Digital Service Delivery
Impact: Delivered 30+ change requests in two months, reduced incident resolution time by 30%, and achieved zero open VA findings.

Java / Spring BootApache JMeterSeleniumPostmanITIL

National Notification

NABA National Notification Platform

A national notification platform delivered through coordinated development, operations, QA, business analysis, governance, and continuity workstreams.

Role: Technical Delivery Lead - Development and Operations
Impact: Secured design approval in two months, increased SMS delivery success by more than 15%, and cut web-service response time by more than three seconds.

Java / Spring BootDockerMicroservicesREST APIsDisaster recovery

Government GIS

GISM and GISID Programs

Government GIS programs spanning software development, business analysis, system integration, legacy modernization, incident analysis, and technical consulting.

Role: Software Developer
Impact: Reduced processing time by five seconds, cut international-number handling errors by 95%, and supported modernization from VB.NET and SOAP to C#.NET and REST.

C# / .NETREST APIsExternal-device SDKsTesting

Emergency Response

Asefnee and Paramedic Applications

Emergency-response mobile applications integrated with the Saudi Red Crescent CAD environment.

Role: Senior Front-End Mobile Developer
Impact: Remediated 15+ penetration-test findings, reduced critical VA findings by 70%, modernized the front end, and connected live chat, video, and voice SDKs.

FlutterDartMobile SDKsLive chatVideoVoice

Mobile Applications

Awan Mobile Applications

Production Flutter and Dart applications integrating backend services, third-party SDKs, and digital payments.

Role: Mobile Developer (Part-Time)
Impact: Implemented Moyasar payments for Apple Pay, Mada, Visa, and American Express with a 98% payment success rate.

FlutterDartREST APIsMoyasar SDK

Developer Enablement

Mobile Development Training

Dart, Flutter, and Figma courses and hands-on workshops for aspiring mobile developers.

Role: Mobile Development Trainer (Part-Time)
Impact: Trained 250+ learners, including more than 200 Flutter participants and more than 50 Figma participants.

DartFlutterFigmaWorkshop facilitation

Featured Venture

A bilingual childcare platform, from concept to market.

Co-founded with a 25% equity stake, KidoraX combines hands-on product development with coordinated delivery across the parent iOS/Android app, nursery and administration portals, and Firebase backend.

Role: Co-Founder (Part-Time)
Venture timeline: 08/2022 - Present

Visit KidoraX

25%

Equity stake

iOS + Android

Parent mobile experience

Nursery and administration portals

Product roadmap

Shape priorities with co-founders across onboarding, reservations, payments, notifications, analytics, and operations.

Platform launch

Contribute hands-on development and coordinate release readiness across the mobile app, two web portals, and Firebase backend.

Market collaboration

Support marketing and nursery partnership discussions while coordinating onboarding plans, pricing, and payment workflows.

Certificates

Professional certificates and education.

Credentials in IT service management and business analysis, professional training, and formal software engineering education.

2026-2029

ITIL Foundation, Version 5

PeopleCert

IT service management certification effective 7 September 2026, with renewal due 7 September 2029. Certificate no. GR428022840IA.

View ITIL certificate PDF

09/2017 - 07/2021

Bachelor of Science in Software Engineering

King Saud University, Riyadh

Graduated with GPA 4.70 / 5.00 and a Second Class Honors Degree.

View certificate PDF

Jun 2023

EXIN BCS Foundation Certificate in Business Analysis

EXIN

Formal business analysis foundation training supporting BRD reviews, requirements analysis, and stakeholder translation.

View certificate

2021

Flutter & Dart - The Complete Guide, Arabic Edition

Udemy

Cross-platform mobile development training using Dart and Flutter.

View Udemy certificate

2020

Android Basics Nanodegree by Google

Udacity

Android fundamentals and mobile application development training.

View Udacity confirmation

Feb 2023

DevOps Workshop

Skillsoft Global Knowledge

Courses

Courses and workshops delivered.

Training delivery, course photos, participation evidence, and workshop highlights loaded from Firebase Storage when available.

Workshops and developer enablement

Trained 250+ learners through Dart, Flutter, and Figma courses and hands-on workshops.
Supported more than 200 Flutter participants through practical mobile development exercises.
Supported more than 50 Figma participants through prototyping exercises and technical feedback.
Deliver occasional part-time courses once or twice annually, each lasting 10 working days with evening sessions from 4 p.m. to 9 p.m.

Gallery

Participation photos and supporting recognition.

A focused gallery for non-professional certificates, participation photos, workshop moments, and community recognition.

Contact

Let's connect around high-impact digital service delivery.

Open to delivery management, program delivery, service operations, transformation, and cross-functional leadership opportunities.

Contact Me View Projects

eng.alhefdhiibrahim@gmail.com

linkedin.com/in/ialhefdhi

Phone

+966 55 666 7411

Location

Riyadh, Saudi Arabia